Consistent approach to getting the product family and version

MIP
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1

What I want to know is what product(e.g., Express, Professional or Corporate) and what version(i.e., 2017 R3) I am integrating with. I am currently calling server command service for this and have tried multiple SOAP actions, but different versions of the Milestone service give different response, or no response at all.

I have tried:

  • GetVersion - E-Code returns 3 and C-Code returns 1211. Have no idea what these numbers mean and have tried different releases of professional and it always returns 3.
  • GetProductInfo - E-Code doesn’t support this method
  • GetSystemLicenseInfo - Works on both C-Code and E-Code latest versions(2018 R1). But tried on Express 2016 and it didn’t return the ProductSku which is the field I was after.
  • GetServerVersion - E-Code doesn’t support this method

Is there a command I can call(or a series of calls) that will reliably give me the product family and version?

2

Try take a look at the ProductCode.

For component integration it is available on SystemLicense.ProductCode.

This field is build from information from SystemInfo.xml from E-Code products, and from GetProductInfo from C-Code products.

This will identify the product, but not the version - you will need help from the .net library to get version info.

3

What .net property allows you to get the version? there seems to be 2 different version numbers for example in the recorderconfig.xml … 2018 R2 seems to show as 12.2a in the management client and in recorderconfig but also the version is listed as 12.2.0.1 … can you confirm the proper way through the .net sdk to get the 12.2a version? we need to be able to differentiate installed versions for our application.

4

For the .NET library please see the following from the PTZandPresets sample -

private void CheckServerVersionForPTZManagement()
{
    List<Item> lServ = Configuration.Instance.GetItemsByKind(Kind.Server);
    Item server = lServ[0];
    //ProductVersion in XPE is formatted [0-9].[0-9][a-z] eg 8.5a
    //ProductVersion in XPCO is formatted [0-9].[0-9].[0-9].[0-9] eg 6.1.0.1
    //ServerType is Express = 250, Professional = 300, Enterprise = 400, ( Expert = 500, Corporate = 600 )
    //  - 440 - Essential+, 460 - Express +, 480 - Professional +
    string productVersionString = server.Properties["ProductVersion"];
    string servertypeString = server.Properties["ServerType"];

XPE means e-code and XPCO means c-code.