Are you adding a device to Milestone using universal driver?
https://developer.milestonesys.com/s/article/Use-and-configure-the-Universal-Driver
This is a wild guess on my part so please share what you are doing and what you are observing.
Are you adding a device to Milestone using universal driver?
https://developer.milestonesys.com/s/article/Use-and-configure-the-Universal-Driver
This is a wild guess on my part so please share what you are doing and what you are observing.