Delay PTZ between camera.

Hi.

From my video management software (integrated with Milestone via SDK).

I am moving a camera without problems and here everything is fine, but when I want to move another camera, when trying to move it it does not do so until several seconds have elapsed, I see in the SDKs that the order goes correctly to the Milestone server and returns me OK, but it does not move, it does not matter if I send N commands more, that it still does not move, until a while passes, and then it does move normally … Even if from my software I keep pressing the PTZ button (without releasing it ), the camera does not move until X seconds pass.

It is as if this behavior was configured in Milestone, is it possible? Why is it due?

Thank a lot and kind regards.

Hi. Can you please tell us if the camera works fine when you used in the Smart Client?

Hi.

I think the problem is because we are accessing the same camera from two different PCs:

1.- Workstations: If from this equipment I move the camera through our software using the OCX (“ImageViewer” from Milestone), the camera moves,

2.- But if from the other computer (which is a server), when I try to move the same camera through our software using SDK (C ++ Maneged) for them, it does not move,

3.- and vice versa. If the camera is moved from the server first, it cannot be moved from the workstations (for a while).

That is, depending on who is the first to use the camera (from the workstations or server), it is locked for approximately 15-20 seconds for the other … After that time, the camera is free to be used again by the First you want to move it.

I think that this blocking logic is being done by Milestone, would there be any possibility of disabling it or shortening that blocking time?

I don’t know if I’ve managed to explain myself well.

Thank you so much.

Please see following setting in Management Client. Start Management Client → Tools → Options → General tab

You can see “15 seconds” in Timeout for manual PTZ sessions is a default setting so please change it.