Hi, we have an application and sometimes when we are trying to download file from mobile server we have “Error getting export download link”..
Here our calls:
callbackAfterRequest @ Connection.js:2612
getExportCallback @ Connection.js:1734
parseResponse @ ConnectionRequest.js:147
onSuccess @ ConnectionRequest.js:115
checkReadyState @ Ajax.js:45
XMLHttpRequest.send (async)
Request @ Ajax.js:64
initializeAjaxRequest @ ConnectionRequest.js:78
connectionRequest @ ConnectionRequest.js:37
Connection.sendCommand @ Connection.js:2654
Connection.getExport @ Connection.js:1727
getExport @ XPMobileSDK.js:1384
(anonymous) @ wsMilestoneClient22.js:575
logger.js:6 Error getting export download link
error @ logger.js:6
and the mobile server logs
2024-08-02;12:55:27 PM;Info;MipSdkWrapper.GetCurrentServerConfiguration();Settings has been found.
2024-08-02;12:55:27 PM;Info;Main thread;Current Culture: en-US
2024-08-02;12:55:27 PM;Info;Main thread;Current UI Culture: en-US
2024-08-02;12:55:27 PM;Info;InitFromConfigSettings;outgoingAudioEnabled is True
2024-08-02;12:55:27 PM;Info;InitFromConfigSettings;incomingAudioEnabled is True
2024-08-02;12:55:27 PM;Info;LicenseWrapper;OnlineExpiration is True
2024-08-02;12:55:27 PM;Info;LicenseWrapper;OnlineExpiration is True
2024-08-02;12:55:27 PM;Info;AlarmSecurityManager.TryRefreshUsers;All users list updated.
2024-08-02;12:56:16 PM;Info;LicenseWrapper;CheckTwoStepVerification is True
2024-08-02;12:56:16 PM;Info;LicenseWrapper;CheckTwoStepVerification is True
2024-08-02;12:56:20 PM;Info;LicenseWrapper;CheckBookmarks is True
2024-08-02;12:56:20 PM;Info;LicenseWrapper;CheckBookmarks is True
2024-08-02;12:56:20 PM;Info;LicenseWrapper;CheckBookmarks is True
2024-08-02;12:56:20 PM;Info;LicenseWrapper;ManageAlarms is True
2024-08-02;12:56:29 PM;Info;PlaybackVideoSourceExt.VideoFetchThread;Exitted
2024-08-02;12:56:40 PM;Info;PlaybackVideoSourceExt.VideoFetchThread;Exitted
2024-08-02;12:56:40 PM;Info;VideoChannelOut.ProcessSourceResolution;Source resolution changed to: 1920 x 1080
2024-08-02;12:56:46 PM;Info;PlaybackVideoSourceExt.VideoFetchThread;Exitted
2024-08-02;12:56:48 PM;Info;PlaybackVideoSourceExt.VideoFetchThread;Exitted
2024-08-02;12:56:49 PM;Info;VideoChannelOut.ProcessSourceResolution;Source resolution changed to: 1920 x 1080
2024-08-02;12:57:40 PM;Error;CommunicationManager.ProcessCommandGetServerStatus;Object reference not set to an instance of an object.
2024-08-02;12:58:32 PM;Error;MetaChannel.ProcessCommandCreateExportDownloadLink;Object reference not set to an instance of an object.
2024-08-02;12:59:47 PM;Error;MetaChannel.ProcessCommandCreateExportDownloadLink;Object reference not set to an instance of an object.
2024-08-02;1:00:29 PM;Info;PlaybackVideoSourceExt.VideoFetchThread;Exitted
2024-08-02;1:00:30 PM;Info;PlaybackVideoSourceExt.VideoFetchThread;Exitted
2024-08-02;1:00:30 PM;Info;VideoChannelOut.ProcessSourceResolution;Source resolution changed to: 1920 x 1440
2024-08-02;1:00:31 PM;Info;InitializeFromSiteItem;Server sub type: 600, Code base: 2, Version string: 23.1.0.1
2024-08-02;1:00:31 PM;Info;LicenseWrapper;Login is True
2024-08-02;1:00:31 PM;Info;MipSdkWrapper.CheckSettings();Number of read configurations: 1
2024-08-02;1:00:31 PM;Info;MipSdkWrapper.GetCurrentServerConfiguration();Settings has been found.
2024-08-02;1:00:31 PM;Info;Main thread;Current Culture: en-US
2024-08-02;1:00:31 PM;Info;Main thread;Current UI Culture: en-US
2024-08-02;1:00:31 PM;Info;InitFromConfigSettings;outgoingAudioEnabled is True
2024-08-02;1:00:31 PM;Info;InitFromConfigSettings;incomingAudioEnabled is True
2024-08-02;1:00:31 PM;Info;LicenseWrapper;OnlineExpiration is True
2024-08-02;1:00:31 PM;Info;LicenseWrapper;OnlineExpiration is True
2024-08-02;1:00:32 PM;Info;AlarmSecurityManager.TryRefreshUsers;All users list updated.
Any suggestion ?
Thanks
