Error: It was not possible to connect to or receive information from the hardware 'xxx.xxx.xxx.xxx'. Verify that the following is correct: address, port, user name, password and hardware driver. Alternatively use auto-detection to find the hardware.

MIP
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1

I was forced to upgrade from XProtect 2016 to XProtect 2018 R3. This was a fresh install. All my cameras WORKED in the old system. However, on the 2018 R3, I keep getting the above error when attempting to add cameras. What is interesting ONLY cameras that do NOT have sound have successfully been added. All other cameras (Panasonic BL-Cxxxx) series will NOT add. I can logon to the camera admin page, I have the latest Firmware. I tried rebooting the cameras, etc. Nothing works. Anything I can do to manually add the cameras? I know they work.

ANY assistance would be appreciated.

Thank you.

2

As this is not related to software development with the MIP SDK, which is the focus of this forum, please ask again in the support community, you should get better help from the partners using the support community.

https://supportcommunity.milestonesys.com