Event timestamp is not synced with server and camera time settings

MIP
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1

Hi,

The timestamp when the event was triggered is using UTC, though the Host Server and all cameras were using CEST. I created a rule to trigger an event when motion is detected. When I try to get the image from that event that was triggered, the timestamp on the image is using CEST. I read here that Milestone server is always using UTC, is there a way to sync it with the server or no?

2

I suspect you have set it up wrongly, You must make sure the UTC is correct, you make sure the timezone is correct, that makes the time correct, only when the time and timezone are correct do you have a correct setup.

Internally XProtect uses UTC, that is correct.

If this does not fit what you observe please elaborate on what you have setup, what you do, and what you receive.

3

Thanks for the quick response.

Please bear with me because this is my first time to installing Milestone and i’m trying to create a simple protocol integration.

For the server and cameras time settings, they’re all set to use local time, CEST.

a) I created a userDefinedEvent which will be triggered once motion is detected

ruleb) I subscribed to the event and get status to retrieved the event. The timestamp from the response is using UTC (2 hours delayed from CEST time)

c) To get the recording from that event, i called SequencesGetAround using the event timestamp (UTC) as centerTime

d) Then i called the JPEGGetAtOrAfter using the same time (UTC), the timestamp from the image as expected is in CEST time.

Im expecting that the event timestamp should be in CEST also since the server and camera are all in CEST.

I can’t find from the Management Server where to configure the time, can you please help me configure it correctly?

OOT: I’m trying to find the models relationship diagrams, i’m trying to find which camera detected the motion when the event was triggered, i only have this details from eventStatus.

<EventStatus>
	<Time>2023-09-05T08:24:16.2391155Z</Time>
	<EventId>1a6ae791-f051-4487-94be-446961f5d8b8</EventId>
	<SourceId>e8bd6cee-1119-4296-ba91-e3803e2c591e</SourceId>
	<Metadata />
</EventStatus>

Thanks

4

If you look at the timestamp the “Z” tells you it is UTC, you can very easily convert to any timezone you might wish.

Let me clarify, you cannot set the time in XProtect. You can only make sure that Windows is set correctly with time, timezone, and perhaps daylight saving settings.

5

Thanks for the support