execute StartInvestigationExport got an error code 24 response

MIP
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1

Hi,

When I tried to use StartInvestigationExport request to get the exportId, I got an error message with error code 24 instead.

According to the doc it was " Feature is disabled".

https://doc.developer.milestonesys.com/mipsdkmobile/reference/protocols/mobile_appendix.html

The following is my request and response, could someone point out what’s wrong with the configuration of milestone VMS ?

Or what can I do to support this feature ?

[<?xml version="1.0" encoding="utf-8" ?><Communication xmlns:xsi=“http://www.w3.org/2001/XMLSchema-instance” xmlns:xsd=“http://www.w3.org/2001/XMLSchema” >bd9ed5af-03af-474b-9926-ebf8c405dd1dRequestStartInvestigationExport]

<?xml version="1.0" encoding="utf-8"?>bd9ed5af-03af-474b-9926-ebf8c405dd1dResponseStartInvestigationExportError24

BTW, the GetInvestigation is working fine,

I can get Saving and Saved status from response.

2

Hi,

Please check if exports are enabled in Mobile Server configuration in Management Client:

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3

Hi,

I found a wired status. I can’t find the mobile server from management client. But I can open from web client and I did register for the mobile server service.

Is there any other configuration I can do ? Thank you.

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4

You need to install Mobile Server administrative plugin on the machine where Management Client runs

https://doc.milestonesys.com/latest/en-US/standard_features/sf_mobile/mobs_xprmobileexplained.htm?tocpath=XProtect%20Mobile%7CXProtect%20Mobile%20server%7COverview%7C_____2

KR,

Svetlana

5

Hi,

It’s resolved, thank you.