Hi folks, Im trying the Component Integration Export sample on MIPSDK and its returning “No video in selected period” error although i confirm the selected period has video and I have enough permisions. In fact using the Protocol Integration API and recorded video player I can watch the video…
Did anybode experienced the same problem?
Any sugestion?
Regards
No suggestions but questions.. Which versions? XProtect VMS and MIP SDK versions? Can the Smart Client do the same export? Does it matter the format you attempt to export? Milestone-BLK, AVI or MKV, do all fail? If you run the export in the server itself (‘localhost’) does it work better?
Hi Bo, I tried on server and it works. I dont have Smart Client installed on the PC Im running the example, should I? Im going to test in a short.
Im using XProtect 2017 R1 both at server and my sdk. Smart client can do the same export. It happens on any format.
Does this example run in a computer with any milestone component installed? Or am I missing something? Ive copied all aditional dlls as the example mention
Regards
Ive installed Smart client on the PC that runs the example and its still giving the same error. Seems that it only works on the server…
You do not need to install any other components, just have the dll’s as you mention.
But in the process of troubleshooting I always recommend that you try with the Smart Client, if the Smart Client cannot login or cannot export there is no hope that the MIP SDK based application can login or export. (And you begin searching for a general issue with the XProtct VMS rather than debugging code.) To keep the troubleshooting straight you should test on the same PC using same user etc. Make sure you test with more than the development PC alone.
Try to disable firewall. If using any kind of proxy setup try to turn it off.
Excellent!!! It works! Seems to be a network issue!!!
Thank you!