"Failed to get alarm definitions. make sure that the event server is running"How to solve this issue in 2019 R2 version?We use XProtect®: Corporate 2019 R2 version.

MIP
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Are you using the MIP SDK and developing an integration?

3

Rie Kito,

Yes you are right. We are integrated our video analytic product already, but this alarm definition problem exist.

I have attached the file here that explain the problem, please have a look.

Thanks in advance and I appreciate your help.

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4

Can you get alarm definition in Management Client?

( Start ManagementClient → Alarm Definitions → Alarm Definitions )

5

Rie Kito,

Failure of getting Alarm definition in Management client is the current issue.

Please, see the attached file and image again.

It says the failure is due to Event server not running but we check it (Port etc) and it is all running. Please, see the attached word file again before you ask any question.

371×480 38.8 KB

6

The current issue= ==> Failure of getting Alarm definition in Management client.

Please, see the attached file and image again.

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7

Please try to disabled proxy setting. However regarding this questions, as this is not related to software development with the MIP SDK, which is the focus of this forum, please ask again in the support community. You should get better help from the partners using the support community.

https://supportcommunity.milestonesys.com

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Rie Kito,

Thank you for your reply.

I have posted in support community blog a while ago as you suggested.

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I contacted Support regarding this question, please ask again if you still have an issue. https://supportcommunity.milestonesys.com