Faulting application name: VideoOS.Server.Service.exe, version: 12.3.9446.1, time stamp: 0x5b9226b9Faulting module name: KERNELBASE.dll, version: 6.3.9600.20040, time stamp: 0x60adc0a6

MIP
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Recorders go offline and would loose communication to the management servers. This is the only error i could find in the management server’s event viewer. Around the same time when some or all of the recorders go offline, this error appears in the management server’s application logs.

Faulting application name: VideoOS.Server.Service.exe, version: 12.3.9446.1, time stamp: 0x5b9226b9

Faulting module name: KERNELBASE.dll, version: 6.3.9600.20040, time stamp: 0x60adc0a6

Exception code: 0xe0434352

Fault offset: 0x0000000000007afc

Faulting process id: 0x1ef0

Faulting application start time: 0x01d7b2f74cf98396

Faulting application path: [C:\Program](file:C:/Program) Files\Milestone\XProtect Management Server\VideoOS.Server.Service.exe

Faulting module path: [C:\Windows\system32\KERNELBASE.dll](file:C:/Windows/system32/KERNELBASE.dll)

Report Id: f7587974-1eea-11ec-80d5-1866daeea8ad

Faulting package full name:

Faulting package-relative application ID:

2

As this is not related to software development with the MIP SDK, which is the focus of this forum, please ask again in the support community, you should get better help from the partners using the support community.

https://supportcommunity.milestonesys.com