GetCurrentHardwareStatus Returns Empty XML

MIP
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1

My team is trying to run reports on the status of Recording Servers for a customer. GetCurrentDeviceStatus works perfect to get data about cameras and other attached devices, but GetCurrentHardwareStatus only returns an empty XML when used in the exact same way. Details are below.

Is GetCurrentHardwareStatus the right command to use to get the status of the recording server? If so, what are we doing wrong here? If not, what command should we use to get the status of the recording servers connected to a given management server?

Details:

Main SOAP endpoint:

http://{IP}:7563/recorderstatusservice/recorderstatusservice2.asmx

We were able to get the camera status using the SOAPAction:

http://videoos.net/2/XProtectCSRecorderStatus2/GetCurrentDeviceStatus

But when we try to get the hardware status with:

http://videoos.net/2/XProtectCSRecorderStatus2/GetCurrentHardwareStatus

we get a response without any information in it

Tried with both the camera id and the recorder id, same response:

<?xml version="1.0" encoding="utf-8"?>

<soap:Envelope xmlns:xsi=“http://www.w3.org/2001/XMLSchema-instance” xmlns:xsd=“http://www.w3.org/2001/XMLSchema” xmlns:soap=“http://schemas.xmlsoap.org/soap/envelope/”>

soap:Body

<GetCurrentHardwareStatusResponse xmlns="[http://videoos.net/2/XProtectCSRecorderStatus2](http://videoos.net/2/XProtectCSRecorderStatus2 "http://videoos.net/2/XProtectCSRecorderStatus2")">

  <GetCurrentHardwareStatusResult>

    <CameraDeviceStatusArray />

    <InputDeviceStatusArray />

    <OutputDeviceStatusArray />

    <MicrophoneDeviceStatusArray />

    <SpeakerDeviceStatusArray />

    <MetadataDeviceStatusArray />

    <EventStatusArray />

    <HardwareStatusArray />

  </GetCurrentHardwareStatusResult>

</GetCurrentHardwareStatusResponse>

</soap:Body>

</soap:Envelope>

Request body for reference (id and token replaced):

<Envelope xmlns=“http://schemas.xmlsoap.org/soap/envelope/”>

<GetCurrentHardwareStatus xmlns="[http://videoos.net/2/XProtectCSRecorderStatus2](http://videoos.net/2/XProtectCSRecorderStatus2 "http://videoos.net/2/XProtectCSRecorderStatus2")">

  <token>{token}</token>

  <hardwareIds>

    <guid>{id}</guid>

  </hardwareIds>

</GetCurrentHardwareStatus>
2

You might think that the “hardware status” is the status of the recorder PC, not XPCO hardware, this is not so.

(Please see below picture, you might already know this but let me explain.)

RCHWCAM
RCHWCAM426×201 53.8 KB

3

Thanks Rie. What is the correct command to get this info for the Recording Server then?

4

If you get any sorts of reply on this status API then you know the RS is running. Is this what you need?