The video is not showing up in the Xprotect Client even though it says that it recorded video at that time.
We are on Expert 2020 R2
There used to be a way, not sure if this is still available:
https://doc.developer.milestonesys.com/html/samples/ComponentSamples/VideoFileViewer/README.html
** EDIT **
Just an update.
We are using this method and it seems to “recognize” the RAW database files but it crashes whenever we try to view it.
First of all, if it is not capable to see recording on Smart Client then no chance to see the recording with SDK. This means that you need to see the video on Smart Client first. So, please verify that you can see the video on Smart Client. After that, please verify that you use the newest SDK and can you please tell us what you observe and what the error you meet?
Hi Rie,
sorry for the delay in getting back. We found that the LIVE database has/had severely insufficient throughput to handle the # of cameras on it. This was causing the Smart Client to not pull data in a timely manner.
We followed the steps again in the article I linked and we missed the step of stopping the recording service first before copy the RAW files.
Once we stopped the service and copied the RAW files again we were able to retrieve “some” video. But as I said, the system had insufficient resources and we had video loss.
As you have realized that the system had insufficient resources, please ask again in the support community if still in doubt how to best recover or best scale up, you should get better help from the partners using the support community.
https://supportcommunity.milestonesys.com
Thank you for getting back with an update.