Hi there,I'm using the MIP SDK to integrate MS VMS. I'm facing an issue causing a crash in my application. Se in the detail the content of Win10 Event Viewer. I can also provide you a core dump, if required.

MIP
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21

Hi again,

Do you have a case number that dedicates this issue already? If yes, please let me know it. If not, I will create the new one.

22

Hi, at the moment we don’t have a case number. Please, open a ticket.

I already sent a mail to your colleague (Morten).

Thanks

23

Here the report of dxdiag.exe on a couple of machines (a virtual and a standard) were the issue arise more frequently

371×480 28.2 KB

24

Here the virtual one.

371×480 28.1 KB

25

For giving you the application to reproduce the issue, I need a “private” way to upload it, because its contents are confidential.

26

Hi again,

I just created this case(Case MSC433755).

Please use the case number.

Best regards,

Rie

27

Hi, how can we see the case MSC433755? is there a link?

28

The link to MyCases you provided via email is not working.

29

To Domenico,

Sorry, I am actually not sure where your case list in your MyMilestone is (because it depends on the company), can you please ask Mirco about it?

First of all, please login to Mymilestone from Milestone site(https://www.milestonesys.com/).

30

Done, but where is my case list?

31

posted a file.

720×426 34.4 KB

32

Hi again,

I just checked if you are registered as “Reseller User” who can see the case list, you have not been registered.

I sent an email with an explanation about it, please read it when you receive.

33

Hi.

We have received your application but we are missing instructions for reproducing this issue. Can you please provide the instructions? Such as where to deploy, how to run the application and steps to reproduce.

34

Hi, please send us a mail with your mail.

So we can invite you in a quick meeting.

35

hi all, may i know how this issue was resolved? we are facing the similar issue at the moment. appreciate your advice!