Hikvision plugin, integrate you MIP SDK, get Exception when we call your MIP SDK to get alarm info by event ID, any idea?

[0053X00000CrknlQAB (guodong ding)]

System.ServiceModel.FaultException`1[VideoOS.Platform.Proxy.Alarm.AlarmServiceFault]: Reading alarm failed (VideoOS.Platform.Proxy.Alarm.AlarmServiceFault)

[Rik (Rie Kiuchi (Milestone Systems))]

Please verify if you can get normal alarms and see them on Smart Client.

[0053X00000CrknlQAB (guodong ding)]

yes, can see in Smart Client, any idea?​

[Bo_Ellegard_Andersen (Bo Ellegård Andersen (Milestone Systems))]

If the same alarm can be seen in the Alarm Manager workspace in the Smart Client we know if should be able to work from a plugin integration also, this is a good first step.

Please try to show how you in your code initialize and use the alarm client. Pinpoint where in your code the exception happens.

The call to get alarm by event ID, how does it look?