We have developed a custom alarm manager.
We need to reproduce the same popup that allows users to close the alarm with a reason.
Is there a way to reproduce this popup with the SDK in the Smart Client?Right now, even though the “Reasons for Closing” is enabled in the Management Client, it is possible to bypass it when closing alarms with the SDK.
The desired result is to have the same Activity in the alarm history, including the Owner or Smart Client user:
You can update an alarm including the Reason. When I read the documentation it seems that some “Update alarm” methods do not include this but only UpdateAlarmValues does include it.
I am in doubt if there is more to the question and your observations. I guess there is a challenge if your integration should work both for customers who has enabled “Reasons for Closing” and for customers who hasn’t enabled it, that you also need to detect it. Let me know if this poses a challenge.
