When our new product is registered with Milestone XProtect, video decoding fails in the PC Client (management client, Smart Client), as shown in the image (pclient_decoding_failed.png).
it is a multi-channel Edge AI analysis device developed by our company.
It was connected using the ONVIF Conformant Device driver.
However, the video displays correctly in the WebClient and plays normally in other sw like VLC and ffmpeg.
Our development team finds the issue challenging to pinpoint and resolve due to the device working well with VLC and other VMS products, the assistance of the Milestone development team is crucial.
We have opened the RTSP address to enable quick verification of the symptoms. This stream experiences decoding errors.
As this is not related to software development with the MIP SDK, which is the focus of this forum, please ask again in the support community, you should get better help from the partners using the support community.
Thank you for your response. However, I am a bit confused.
I have already made an inquiry with Milestone support under the ticket MSC1922825, and they directed me to register as a technical partner and contact this forum.
We are a technology partner and are currently experiencing video decoding issues while integrating new equipment.
So, I believe it is appropriate to inquire in the developer forum, as the issue arose during the integration of new equipment before delivery to the customer.
I would appreciate it if you could clarify where within Milestone I should direct my inquiries. I feel like I am wasting valuable time bouncing from one place to another.
I am sorry for sending forth and back between Support cases and the Developer Forum, We were not quite sure how to handle your case. We have now decided to handle your issue in the support case, so I just re-opened this case, please check the update on the case.
