My device was added via Onvif. When using the “Update Firmware” feature in Xprotect, I noticed that Xprotect displays a timeout failure before the device returns the upgrade result—even while the upgrade is still in progress. May I ask if it is possible to configure the timeout duration in Xprotect?
Maybe this Knowledge base article can be of help: Updating device firmware fails — ‘The system has timed out when applying the firmware update’ (troubleshooting)
If you have questions in further details about this please make a Support Case and ask there. The focus of this forum in on integration development using the MIP SDK and Milestone APIs, and this question falls a bit outside the focus.