**Issue:** From XProtect smart Client 2025 R1, real time event (Log event) does not show.

MIP
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1

I need a help from you. Currently we have updated Milestone integration plug in for our both PC, and Web server.

From our PC server unis Milestone Plugin, some feature is not working.

**Issue:** From XProtect smart Client 2025 R1, real time event (Log event) does not show.

**Remark:** From XProtect 2023 regarding feature is working. From our Web version Alpeta) regarding feature works both 2025 R1 and 2023 version.

**Union R/D comment:**

**XProtect Smart Client 2025 R1 Event Popup Error

**An error occurs when event popups are triggered in XProtect Smart Client 2025 R1. Previously, in the 2023 R2 version, AccessControl event popups functioned normally.

The issue appears to occur when calling: VideoOS.Platform.AccessControl.dll protected void FireEventsOccurred(IEnumerable acEvents);

The error message is: “Index (zero based) must be greater than or equal to zero and less than the size of the argument list.” This is the standard C# error message that occurs when there are insufficient arguments for string.Format.

When event popups are disabled in Smart Client, the error does not occur, suggesting this is an error that happens during event popup dialog creation.

Could you check regarding information, and help on engaging with our R/D for issue resolve?

2

When you say that pop-ups, are you referring to the Access Request notifications? When testing them with our own demo plugin they work normally, so maybe there is something specific in the events you are sending to trigger the notification.

Can you give us an example of what the data for this kind of event might contain?

3

We’ve identified that there is an issue with the Access Request Notifications when the language is different than English. It seems to be what’s causing this crash that you are encountering as well. We are working on a fix.

4

The fix for the Access Request Notification issue will be included in 25 R3 version of the Smart Client.

Just to clarify, the issue with missing events is still under investigation.