Issue with Bounding Box Persistence During Camera Disconnection

MIP
, , , ,
1

We are currently integrating Our cameras with the Milestone system using Our Custom Camera Driver via MIP framework. During this integration, we have encountered an observation that we would like to bring to your attention.

When metadata is enabled for a device, we can see the bounding box in the XProtect Smart Client. However, we noticed that when the camera goes down due to a network disconnection, the video panel displays “Connection to server is lost,” yet the last rendered bounding box remains visible, as shown in the attached image.

We would like to know if there is a way to clear the bounding box once the connection is lost.

For your reference, here are the system details:

  • Windows OS version: WIN10 Pro
  • Milestone Product: Express+
  • Milestone Version: 2025R1

Thank you for your assistance in this matter. We look forward to your response.

2

This is observable on all types of cameras, not special to your Custom Camera Driver via MIP framework. I guess it is the implemented behavior that a bounding box stay rendered after the “Connection to server is lost” message. Note that it is not always that a bounding box stay rendered, in my testing I saw the boxes being removed more often than I saw them stay.

The user can clear the bounding boxes, by switching the view. There is no way you can clear the bounding boxes by building the driver in a different way.