hi guys, i’m trying to install xprotect (i already tried essential, express, professional) and i always get the same result, i’m trying to install in windows 10 pro version 21h1 build 19043.1320, checking the log file Configuratorl i see the following error
03/11/2021 16:20:02 at VideoOS.Server.Admin.Tasks.SetupDatabaseTask.CreateOrUpdateDatabase (String dbUpdateFilePath, String commandArguments, Func`2 processExecutor)
in VideoOS.Installer.ServerConfiguratorPlugin.ServerConfigurator.ServerConfigure (ILog logComponent, Int32 webSitePort, String configuratorLogPath, IKeyStorage keyStorage, Action registerManagementServer)
03/11/2021 16:44:44 Construction of command line done: create / server: “localhost” / database: “Surveillance” / databasetype: XPEXPLUS / scriptfolder: "C: \ Program Files (x86) \ Common Files \ VideoOS \ VNTNLkCBwN \ Database “/ replace:” {ManagerApplicationName} “=” Milestone XProtect Management Client 2021 R2 “;” {ViewerClientApplicationName} “=” Smart Client / Remote Client “/ masterencryptionkey:” *** “/ encryptedmasterencryptionkey:” ** * "
03/11/2021 16:44:44 DbUpdate path: C: \ Program Files (x86) \ Common Files \ VideoOS \ VNTNLkCBwN \ Database \ dbupdate.exe
03/11/2021 4:44:59 PM DbUpdate exit code: 100.
Output: Creating database …
Successfully created database ‘Surveillance’.
Successfully created database ‘Surveillance_IDP’.
Updating database to latest version (This operation might take several minutes) …
DB30003: Error applying update script: '03 .5.06 '. The error was: Could not obtain information about Windows NT group / user ‘SITISYSTEMS \ RArellano’, error code 0x5.
03/11/2021 4:44:59 PM DBUpdate failed. Exit code: 100. Output: Creating database …
Successfully created database ‘Surveillance’.
Successfully created database ‘Surveillance_IDP’.
Updating database to latest version (This operation might take several minutes) …
DB30003: Error applying update script: '03 .5.06 '. The error was: Could not obtain information about Windows NT group / user ‘SITISYSTEMS \ RArellano’, error code 0x5.
03/11/2021 4:44:59 PM at VideoOS.Server.Admin.Tasks.SetupDatabaseTask.CreateOrUpdateDatabase (String dbUpdateFilePath, String commandArguments, Func`2 processExecutor)
in VideoOS.Installer.ServerConfiguratorPlugin.ServerConfigurator.ServerConfigure (ILog logComponent, Int32 webSitePort, String configuratorLogPath, IKeyStorage keyStorage, Action registerManagementServer)
03/11/2021 17:09:47 Construction of command line done: create / server: “localhost” / database: “Surveillance” / databasetype: XPPPLUS / scriptfolder: "C: \ Program Files (x86) \ Common Files \ VideoOS \ PYSYAdkWTl \ Database “/ replace:” {ManagerApplicationName} “=” Milestone XProtect Management Client 2021 R2 “;” {ViewerClientApplicationName} “=” Smart Client / Remote Client “/ allowOverwrite / masterencryptionkey:” *** “/ encryptedmasterencryptionkey:” *** "
03/11/2021 17:09:47 DbUpdate path: C: \ Program Files (x86) \ Common Files \ VideoOS \ PYSYAdkWTl \ Database \ dbupdate.exe
03/11/2021 17:10:06 DbUpdate exit code: 100.
Output: Creating database …
Successfully created database ‘Surveillance’.
Successfully created database ‘Surveillance_IDP’.
Updating database to latest version (This operation might take several minutes) …
DB30003: Error applying update script: '03 .5.06 '. The error was: Could not obtain information about Windows NT group / user ‘SITISYSTEMS \ RArellano’, error code 0x5.
03/11/2021 17:10:06 DBUpdate failed. Exit code: 100. Output: Creating database …
Successfully created database ‘Surveillance’.
Successfully created database ‘Surveillance_IDP’.
Updating database to latest version (This operation might take several minutes) …
DB30003: Error applying update script: '03 .5.06 '. The error was: Could not obtain information about Windows NT group / user ‘SITISYSTEMS \ RArellano’, error code 0x5.
03/11/2021 17:10:06 at VideoOS.Server.Admin.Tasks.SetupDatabaseTask.CreateOrUpdateDatabase (String dbUpdateFilePath, String commandArguments, Func`2 processExecutor)
in VideoOS.Installer.ServerConfiguratorPlugin.ServerConfigurator.ServerConfigure (ILog logComponent, Int32 webSitePort, String configuratorLogPath, IKeyStorage keyStorage, Action registerManagementServer)
any idea what might be going on?
Thank you