Hi,
I’m trying to use a third app which displayed live video from Milestone and I have the message : “lost connection to camera… Reconnecting” on the imageViewer when I try to display the stream from a selected camera.
To be sure I have made some tests with the MediaLiveViewer example of Milestone SDK.
This problem appear on a computer (Windows 10). I have made the same test on another computer and I haven’t got this problem. Firewall are on OFF, no security rules are actived on this computer.
Is there a solution for that ?
Does the Smart Client behave differently on the same computer? My first thought is that you’re having DNS name resolution issues on the one computer, or it’s on a network that isn’t successfully reaching the Recording Server (default tcp port 7563 on Advanced VMS). But if Smart Client works, and the MediaLiveViewer doesn’t, then it’s unlikely to be DNS/network related.
The Smart Client is installed in another computer we can’t test if he works correctly on the one computer.
It looks like a specific security config on the computer because when I try the MediaLiveViewer example on another computer, I can get the connection to the camera and see the live stream.
Is there another solution to test if my network reaching the Recording Server ?
Thank you
I agree with Josh, networking / DNS / firewall is the most probable cause.
Other samples like the VideoViewer sample can be used for the test but in general the Smart Client is the reference client application, maybe you can install it for testing.
Thank you Josh and Bo, It was a DNS problem on the client computer.