lpr plugin install failure

LPR Plugin fails to install with system error open log file for details, can anyone help? Logfile below

08-Sep-16 10:43:38 Information --uninstall

08-Sep-16 10:43:38 Information Parent Process Name: dllhost

08-Sep-16 10:43:38 Information Platform: X64

08-Sep-16 10:43:38 Information Loading XML file… InstallerConfig.xml

08-Sep-16 10:43:38 Information Loading [C:\Program](file:C:/Program) Files (x86)\Common Files\VideoOS\74mSkww227\InstallerConfig.xml…

08-Sep-16 10:43:38 Information XML file loaded.

08-Sep-16 10:43:38 Information Parameter ‘VERSION_MAJOR’ was added with value ‘0’ from ‘SetGlobalParameters()’

08-Sep-16 10:43:38 Information Parameter ‘VERSION_MINOR’ was added with value ‘0’ from ‘SetGlobalParameters()’

08-Sep-16 10:43:38 Information Parameter ‘VERSION_REVISION’ was added with value ‘0’ from ‘SetGlobalParameters()’

08-Sep-16 10:43:38 Information -------------------------------------

08-Sep-16 10:43:38 Information ------------------------------------- Loading XML file… -------------------------------------

08-Sep-16 10:43:38 Information Loading XML file… [C:\Program](file:C:/Program) Files (x86)\Common Files\VideoOS\74mSkww227\InstallInfo.xml

08-Sep-16 10:43:38 Information Loading [C:\Program](file:C:/Program) Files (x86)\Common Files\VideoOS\74mSkww227\InstallInfo.xml…

08-Sep-16 10:43:38 Information InstallInfo.xml was loaded

08-Sep-16 10:43:38 Information 0

08-Sep-16 10:43:38 Information Plug-in LPRPluginCustomUIWizardPage, Version=1.0.0.0, Culture=neutral, PublicKeyToken=bc60fba4a7969f89 with type LPRPluginCustomUIWizardPage.LPRPluginCustomUIWizardPageProvider was loaded.

08-Sep-16 10:43:38 Information Plugin LPRPluginCustomUIWizardPage.dll loaded for LPRPluginCustomUIPage page

08-Sep-16 10:43:38 Information Parameter ‘TARGETDIR’ was added with value ‘[C:\Program](file:C:/Program) Files\Milestone’ from ‘UpdateParametersFromInstallInfo()’

08-Sep-16 10:43:38 Information Parameter ‘RESTARTEVENTSERVER’ was added with value ‘yes’ from ‘UpdateParametersFromInstallInfo()’

08-Sep-16 10:43:38 Information Parameter ‘ACCEPTSTATISTICS’ was added with value ‘no’ from ‘UpdateParametersFromInstallInfo()’

08-Sep-16 10:43:38 Information Parameter ‘VERSION_MAJOR’ was changed to ‘0’ from ‘UpdateParametersFromInstallInfo()’

08-Sep-16 10:43:38 Information Parameter ‘VERSION_MINOR’ was changed to ‘0’ from ‘UpdateParametersFromInstallInfo()’

08-Sep-16 10:43:38 Information Parameter ‘VERSION_REVISION’ was changed to ‘0’ from ‘UpdateParametersFromInstallInfo()’

08-Sep-16 10:43:43 Information Parameter ‘TRECK_ID’ was added with value ‘uninstall’ from ‘Wizard_OnButtonNext.MergeParametersFromPage()’

08-Sep-16 10:43:43 Information Parameter ‘TARGETDIR’ was changed to ‘[C:\Program](file:C:/Program) Files\Milestone’ from ‘UpdateParametersFromInstallInfo()’

08-Sep-16 10:43:43 Information Parameter ‘RESTARTEVENTSERVER’ was changed to ‘yes’ from ‘UpdateParametersFromInstallInfo()’

08-Sep-16 10:43:43 Information Parameter ‘ACCEPTSTATISTICS’ was changed to ‘no’ from ‘UpdateParametersFromInstallInfo()’

08-Sep-16 10:43:43 Information Parameter ‘VERSION_MAJOR’ was changed to ‘0’ from ‘UpdateParametersFromInstallInfo()’

08-Sep-16 10:43:43 Information Parameter ‘VERSION_MINOR’ was changed to ‘0’ from ‘UpdateParametersFromInstallInfo()’

08-Sep-16 10:43:43 Information Parameter ‘VERSION_REVISION’ was changed to ‘0’ from ‘UpdateParametersFromInstallInfo()’

08-Sep-16 10:43:43 Information Parameter ‘TRECK_ID’ was changed to ‘uninstall’ from ‘UpdateParametersFromInstallInfo()’

08-Sep-16 10:43:43 Information Package to uninstall 38B166A3-7D8B-42BD-94D7-25A312CD8AF0.

08-Sep-16 10:43:43 Information Package to uninstall A66928C6-2B5E-47D8-ABAA-22F70E7BC714.

08-Sep-16 10:43:43 Information Uninstallation started.

08-Sep-16 10:43:43 Information Uninstalling package ‘’ with product id ‘’…

08-Sep-16 10:43:43 Information There are ‘2’ packages files in ‘Milestone XProtect LPR Plug-in’

08-Sep-16 10:43:43 Information Package: MilestoneLPRPlugin.xml

08-Sep-16 10:43:43 Information Package: MilestoneLPRPlugin_x64.xml

08-Sep-16 10:43:43 Information Loading [C:\Program](file:C:/Program) Files (x86)\Common Files\VideoOS\EX9OwjGfgs\InstallInfo.xml…

08-Sep-16 10:43:43 Information InstallInfo.xml was loaded

08-Sep-16 10:43:43 Information Loading [C:\Program](file:C:/Program) Files (x86)\Common Files\VideoOS\EX9OwjGfgs\InstallerConfig.xml…

08-Sep-16 10:43:43 Information XML file loaded.

08-Sep-16 10:43:43 Information Loading [C:\Program](file:C:/Program) Files (x86)\Common Files\VideoOS\4L570SudaL\InstallInfo.xml…

08-Sep-16 10:43:43 Information InstallInfo.xml was loaded

08-Sep-16 10:43:43 Information Loading [C:\Program](file:C:/Program) Files (x86)\Common Files\VideoOS\4L570SudaL\InstallerConfig.xml…

08-Sep-16 10:43:43 Information XML file loaded.

08-Sep-16 10:43:43 Information Loading [C:\Program](file:C:/Program) Files (x86)\Common Files\VideoOS\74mSkww227\InstallInfo.xml…

08-Sep-16 10:43:43 Information InstallInfo.xml was loaded

08-Sep-16 10:43:43 Information Loading [C:\Program](file:C:/Program) Files (x86)\Common Files\VideoOS\74mSkww227\InstallerConfig.xml…

08-Sep-16 10:43:43 Information XML file loaded.

08-Sep-16 10:43:43 Information Loading [C:\Program](file:C:/Program) Files (x86)\Common Files\VideoOS\a2QidmvCrF\InstallInfo.xml…

08-Sep-16 10:43:43 Information InstallInfo.xml was loaded

08-Sep-16 10:43:43 Information Loading [C:\Program](file:C:/Program) Files (x86)\Common Files\VideoOS\a2QidmvCrF\InstallerConfig.xml…

08-Sep-16 10:43:44 Information Loading [C:\Program](file:C:/Program) Files (x86)\Common Files\VideoOS\74mSkww227\DotNetFX35\product.xml…

08-Sep-16 10:43:44 Error An error occurred: ‘Could not find a part of the path ‘[C:\Program](file:C:/Program) Files (x86)\Common Files\VideoOS\74mSkww227\DotNetFX35\product.xml’.’. Error details: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)

at System.IO.StreamReader..ctor(String path)

at VideoOS.Installer.Configuration.InstallerConfigManager.LoadProduct(String filename)

at VideoOS.Installer.Configuration.InstallerConfigManager.LoadInstallerPrerequisiteXml(InstallerConfig installerConfig)

08-Sep-16 10:43:44 Information Loading [C:\Program](file:C:/Program) Files (x86)\Common Files\VideoOS\74mSkww227\DotNetFX451\product.xml…

08-Sep-16 10:43:44 Error An error occurred: ‘Could not find a part of the path ‘[C:\Program](file:C:/Program) Files (x86)\Common Files\VideoOS\74mSkww227\DotNetFX451\product.xml’.’. Error details: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)

at System.IO.StreamReader..ctor(String path)

at VideoOS.Installer.Configuration.InstallerConfigManager.LoadProduct(String filename)

at VideoOS.Installer.Configuration.InstallerConfigManager.LoadInstallerPrerequisiteXml(InstallerConfig installerConfig)

08-Sep-16 10:43:44 Information XML file loaded.

08-Sep-16 10:43:44 Information Software entry was found in the registry. Attemp to delete SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{4E88D57F-EC78-48A6-842F-6DB28B939413}

08-Sep-16 10:43:44 Information Entry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{4E88D57F-EC78-48A6-842F-6DB28B939413} deleted from registry.

08-Sep-16 10:43:44 Information Files and folders were deleted from [C:\Program](file:C:/Program) Files (x86)\Common Files\VideoOS\74mSkww227

08-Sep-16 10:43:46 Information E

Stephen,

I think it would be best if you created a support case for that problem.

Rgds,

Torsten

Torsten, Thank you for your advice, Unfortunately I am evaluating the VMS and LPR so only have basic support and as it is a trial I do not have a re-seller. As much as I like this software, any issues you may come across if not in the forums or knowledge base the support for evaluation is non existent? If no one can help in the forums I am basically screwed. Best regards Steve