HI, My company has been pushed Microsoft .Net framework updates like (Microsoft ASP.NET Core 9.0.17 shared framework X64/X86, Windows Desktop Runtime 9.0.17(X64/X86) , Windows Desktop Runtime 8.0.28(X64/X86)). After installation of these updates, unable to start the Milestone Xprotect Management server with following error,
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 6/10/2026 12:43:53 PM
Event time (UTC): 6/10/2026 7:13:53 AM
Event ID: 396524642f8d480b9d17bdb1e45b4456
Event sequence: 2
Event occurrence: 1
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT/ManagementServer-180-134255492325063146
Trust level: Full
Application Virtual Path: /ManagementServer
Application Path: C:\Program Files\Milestone\XProtect Management Server\IIS\ManagementServer\
Machine name: 52S0N13
Process information:
Process ID: 6396
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
Exception type: HttpException
Exception message: Authorization server replied with a non successful status code.
at System.Web.HttpApplicationFactory.EnsureAppStartCalledForIntegratedMode(HttpContext context, HttpApplication app)
at System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr appContext, HttpContext context, MethodInfo handlers)
at System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo handlers, IntPtr appContext, HttpContext context)
at System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr appContext, HttpContext context)
at System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext)
Authorization server replied with a non successful status code.
at VideoOS.Management.Server.TokenCacheService.EnsureIsRunning()
at VideoOS.Management.Server.ServiceProvider.CreateAndStartService(IGeminiRequestContext requestContext, Type serviceType)
at VideoOS.Management.Server.ServiceProvider.GetService[T](GeminiRequestContext requestContext)
at VideoOS.Management.Server.GeminiRequestContext.GetServiceTService
at VideoOS.Management.Server.GeminiApplicationCore.StartGemini()
at VideoOS.Management.Server.GeminiHttpApplication.Application_Start(Object sender, EventArgs e)
Exception of type ‘VideoOS.IdentityServer.Common.Exceptions.InternalServerErrorException’ was thrown. Idp returned 500.
at VideoOS.IdentityServer.Common.Handlers.TokenCache.d__18.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at VideoOS.Management.Server.TokenCacheService.EnsureIsRunning()
Request information:
Request URL: http://52s0n13.ap.corp.arrow.com/ManagementServer/ServerService.svc
Request path: /ManagementServer/ServerService.svc
User host address: fe80::3f1a:9705:17f5:85ecFull
User:
Is authenticated: False
Authentication Type:
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
Thread ID: 26
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at System.Web.HttpApplicationFactory.EnsureAppStartCalledForIntegratedMode(HttpContext context, HttpApplication app)
at System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr appContext, HttpContext context, MethodInfo handlers)
at System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo handlers, IntPtr appContext, HttpContext context)
at System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr appContext, HttpContext context)
at System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext)
Custom event details: