We are developing ACM Plugin v2Corpoprate R3) to integrate xProtect corporate R3 with InnerRanges’ Integriti.
We use MipItem, MIpKind & MipKindFolder to persist few recently used parameter into XProtect Database.
private static MIPKindFolder mipKindFolder;
private static MIPKind mipKind;
private MIPItem mipItem;
Below is the code where we initilaize these parameters.
mipKindFolder = new MIPKindFolder(EnvironmentManager.Instance.MasterSite.ServerId);
mipKind = mipKindFolder.MIPKinds.FirstOrDefault(x => x.Name == “ACMPlugin”);
mipItem = mipKind.MIPItemFolder.MIPItems.FirstOrDefault(x => x.Name == “LastRowVersion”);
Now the issue is: Sometimes when we call mipItem.Save() then it throws below exception saying below message:
We have tried to reproduce and we have tried to theorize on your issue, but we are not really getting closer to understand this.
We are wondering if there might be any error in the API Gateway log, if there is it will be a valuable clue.
Please inspect “C:\ProgramData\Milestone\XProtect API Gateway\Logs\gateway.log” and share a copy of it.
Another idea, if there is any error pertaining to this in the Event Server logs, it woulld be equally interesting. Inspect logs at C:\ProgramData\Milestone\XProtect Event Server\logs and C:\ProgramData\Milestone\XProtect Event Server\logs\MIPLogs
Inspecting logs might be easier first knowing a time when the issue was observed.
Hi, I just wanted to mention that we also have got a customer report on this and seen it a couple of times ourselves (on 2025 R3). Didn’t find anything especially interesting in the logs mentioned above from the time it happened, but I asked the customer to check as well.
Hi. I am the customer that Anders wrote about.
My customer has Xprotect Corporate 2024 R2 and uses Axis Optimizer and have issues with MIP save. I dident find anything in event or MIP logs.
But in ManagementServer log i found some errors. I have attatched the logg.
Your issue is not the same, the mechanism in 2025R3 is not the same as was used in 2024R2. Please create a new topic on your issue, please include more information, ideally describe how we might be able to reproduce the issue.
