MIPSDK Component Sample: PTZandPreset show Recorder error

MIP
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1

I have run two instances of the PTZandPreset sample (build and run, unmodified) in two different workstations, both are able to login to the Milestone Server using basic authentication, one of them is able to retrieved camera feed and control PTZ without any problem, while the other failed to retrieved camera feed with showing the error: “Recorder error: (GetSequences) Internal error - Server unreachable. Reason: NameResolutionFailure -, 0 -0” as shown in the following picture:

MilestoneRecorderError
MilestoneRecorderError720×463 64.2 KB

*PS: I have developed another program to perform similar task with logging function. I tried running it on both of the workstations same thing happened: one is working without any problem while the other one cannot.

That’s what made me tried to cross-checking with the unmodified MIPSDK sample program.

The logging function shown another error while logging in to the Milestone server:

“There was no endpoint listening at http://milestone:22331/Central/AlarmService that could accept the message. This is often caused by an incorrect address or SOAP action”

which I still failed to fix after referring to the following post:

https://supportcommunity.milestonesys.com/s/question/0D50O000049u45t/there-was-no-endpoint-listening-at-httpmilestone22331centralalarmservice-that-could-accept-the-message-this-is-often-caused-by-an-incorrect-address-or-soap-action?language=en_US

Hope to hear from you soon.

2

Please try the same in the Smart Client. My suspicion is that you have general setup issue and probably network routing or firewall.

If the Smart Client fails in the same way:

• There is a couple of troubleshooting knowledge base articles on “Connection failure”.

• The Support Community might provide better help.

PS. I find it probable that both issues are network routing or firewall or similar, optimistically you will fix both issue when you find the cause.

3

Thanks, we figured out that it was caused by the host table and full hostname issue.