Mobile App error: Could not connect to your server check your internet connection.

I have a Husky NVR 2017 R1 with Mobile Server. The mobile server status shows Connection to Server: 11.1a and The Server is accessible through the internet: N/A.

Through the mobile app after a while the message Could not connect to your server check your internet connection.

I have tried ports 8081, 8082 and 8085. Not secure and secure methods. I have done this before with other servers, but I can’t see to troubleshoot this out.

I removed the mobile server and reinstalled.

The firewall and NAT configuration on the router have been quadruple checked.

Please help. Here are a few lines from the log file.

020-12-05;12:20:25 PM;UTC-05:00;f75a7705-6dff-4f4c-abfd-32447b016235;Request;LogIn;OK;;cdfee8d3-7acf-4fec-acb7-6004eb6a2d6d

2020-12-05;12:20:25 PM;UTC-05:00;f75a7705-6dff-4f4c-abfd-32447b016235;Request;Disconnect;OK;;

2020-12-05;12:20:26 PM;UTC-05:00;82c21866-fa5e-442e-8c5e-9bba04e8a8ce;Request;LogIn;OK;;cdfee8d3-7acf-4fec-acb7-6004eb6a2d6d

2020-12-05;12:20:26 PM;UTC-05:00;82c21866-fa5e-442e-8c5e-9bba04e8a8ce;Request;Disconnect;OK;;

I can send screen shots if this forum supports it.

As this is not related to software development with the MIP SDK, which is the focus of this forum, please ask again in the support community, you should get better help from the partners using the support community.

https://supportcommunity.milestonesys.com