MORE: ProvideCurrentStateRequest cameras look like "Not Responding" when online.

MIP
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StatusViewer (SDK sample app) “Info” column shows various cameras as “Not Responding”.

- However, those cameras are in fact streaming, recording and otherwise completely functional.

Appears as though the internal content being queried by StatusViewer is not accurate.

- Restart of StatusViewer does not change Info column status.

- Only a reboot of physical cameras brings the Info value back to Responding.

Status might possibly be related to a camera driver, as those needing rebooted are same driver.

We’ve seen this problem on Professional 2018R3 and other (earlier) releases.

Is a change (perhaps some other class / function) required in StatusViewer?

- Or is this a bug within the XP system?

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Things I am curious about.

If you restart the event server service, does the status then assume correct state?

Are all the XProtect where you have seen the issue e-code (XProtect Professional or Express, but never Corporate, Expert or Plus product versions)?

Are the cameras of a certain make or model or is the issue seen across multiple makes?

I am not aware of an issue like this, it is not a known issue.

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To Bo Andersen: (Bo, Please let us know that you’ve seen this, and if there is something else we could provide… Thanks.)

Information gathered so far:

Question: If you restart the event server service, does the status then assume correct state?

Answer: I saw this problem once today and did try restarting the event server service. It seems to have cleared the problem. This is the only time I have tried this, however.

Question: Are all the XProtect where you have seen the issue e-code (XProtect Professional or

Express, but never Corporate, Expert or Plus product versions)?

Answer: I have seen the issue on these versions of Milestone:

- Milestone XProtect Professional 2018 R3 (4 times)

- Milestone XProtect Management Client 2018 R3 (1 time)

Question: Are the cameras of a certain make or model or is the issue seen across multiple makes?

Answer: Often times it is cameras of a certain make/model but to a certain extent, this is because a given installation often has a lot of one camera type. I have seen this happen on more than one make or model but I don’t have good records to back up that statement.

Here is an example from today (where I restarted the event server service):

>>> (see attachment)

Note that all of the cameras not responding are Panasonic. However, the camera using Panasonic SPxxx/SFxxx/SWxxx has been not responding significantly longer than the cameras using WV-NW502/NP502.

Note also that the Panasonic WV-NF302/NP304 cameras are responding.

In this case, I restarted the event server and they all showed as responding again.

Kevin Glick

App-Techs Corporation

505 Willow Lane

Lancaster, PA 17601

487×480 106 KB

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I would like to see the logs. Perhaps for going in to you installation (or the one that fails most) it would make sense if you open a support case.

Primarily the Event Server logs but also the Recording Server logs. Best use - https://developer.milestonesys.com/s/article/using-the-Milestone-Diagnostics-Tool