"MultiWindowCommand.SetViewInWindow" command is not working on Main window

MIP
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21

Hi Rie Kito,

I have noticed one more similar issue in 2023 R1 version. Playbackcommand is not working on Main window, but it is working on other windows. When I use the below command on multi window

PlaybackCommandData pcdDT = new PlaybackCommandData() { Command = PlaybackData.Goto, DateTime = setDate };

PlaybackCommandData pcdPF = new PlaybackCommandData() { Command = PlaybackData.PlayForward, Speed = 1 };

ClientControl.Instance.CallOnUiThread(() => EnvironmentManager.Instance.SendMessage(new VideoOS.Platform.Messaging.Message(MessageId.SmartClient.PlaybackCommand, pcdDT), windows[wIndex].FQID));

  ClientControl.Instance.CallOnUiThread(() => EnvironmentManager.Instance.SendMessage(new VideoOS.Platform.Messaging.Message(MessageId.SmartClient.PlaybackCommand, pcdPF), windows\[wIndex\].FQID));

If it is Main window, it has changed to playback mode but video is not displaying on specific time.

Reagards,

Priyanka

22

Firstly, please make sure to be in Playback mode and then trigger Goto or Playforward. This should work.

It means, if you are in Live mode and trigger them, it will not work. (Actually we also tested it and we verified above behavior.)

23

Hi,

Yes, we are changing smartclient mode to playback before sending those commands. Playback should start at specified DateTime, but 2023 R1 it is showing present DateTime and not playing video. This issue is only on Main window, remaing other windows are displaying videos at specified time. We have tried to reach Main Window by sending to null but still no use.

We are using same solution in 2022 R3, it works fine.

Regards,

Priyanka