Hi,
I have one camera connected to the server (XProtect Professional 2016 R3) and set to record, I already have 7 days of recordings in the database (18GB).
In the XProtect Smart Client in the Sequence Explorer tab I see the message “No recordings found” but in the Playback tab I’m able to play the recordings.
In the TcpVideoViewer sample the same no sequence is found.
What is weird is that in some days (I don’t know the pattern) I can see recorded sequences both in the Smart client and in the TcpVideoViewer sample.
Another thing I get which I think is related to the described behavior is that when using Protocol Integration and sending a “Goto” command with a specific valid time I always get the first image in the database not an image around the specified time.
Can you tell me then how can I get recorded images from a specific time using Protocol Integration?
There is a known limitation in XProtect Professional that if you use record always the image server will in some scenarios not return any sequences. It will return “finished” sequences, when the recording scheme is record always, there is only one sequence but that one is not finished, recording is still ongoing in that sequence.
When you observe the described behavior on Goto I would try to troubleshoot/debug the time format. The image server protocol uses Epoch unix time format.
If this tip does not lead you to solve the issue, perhaps you can elaborate on how you send the goto command and retrieve the images.
Thank you for the answer,
I think what you said about the limitation explains what’s going on on my server because as you said I have the option to record always and it was never interrupted so it’s probably considered as not finished.
I’ll try to stop the recording on the server for a time and then start it again. That should provide one “finished” sequence.
The first thing I checked was the time, to be in unix time format and I think I got it right.