We have an application that is using a MediaProviderService to provide several channels of metadata that we associate with several cameras. When we want to increase the number of channels, we change out configuration to run more channels and then call ReplaceHardware to add the channels to the hardware device in Milestone. This works for low numbers of channels, but we eventually start reliably getting “No Response from Recording Server” while doing the ReplaceHardware task, either via the SDK or via the Replace Hardware option in the Management Client.
It seems that once we get the “No Response” error, we will always get it after that, which affects our ability to support more cameras. Is there something we can do differently to help with this issue?
Can you inform us of the number of channels you have reached once you start to get the “No Response from Recording Server”? Then I’ll try to reproduce the issue and investigate the logs to see what is happening.
If you have a test system where you can reproduce the issue, the logs from that system would also be very usefull. Logs can be found [C:\programdata](file:C:/programdata) and I expect the relevant logs would be MIPSDK and Xprotect Recording Server
I’ll attach the logs to this. Also, I noticed in the Windows Event Viewer this error every time we tried the Replace Hardware SDK call. I believe we were attempting to change from 81 to 94 channels at the time we received the first error. (We had been adding channels, usually around 16 at a time, up until then just fine). In the more recent entries in the log, I had tried deleting the hardware device from the recording server and re-adding the hardware, but the effect seemed to be the same (“no response from recording server”)
Milestone support would like to investigate the logs. Please use the Diagnostics tool to gather a full set of logs and additional information.
You can make the logs available here but I suggest we use a support case where you can upload the files.. I have created a support case for your convenience: MSC1789143
Thanks Bo. I will upload Diagnostic tool logs to that case.
