No response in the XProtectMobile/Communication request.

We have the configuration of a mobile server, this configuration was made in a cluster server in which there is a virtual IP, 1 of BD and another one of data_collector, in addition to this the cluster is by domain.

The following was configured in the server:

The API Gateway has also been installed with the following configuration files:

In this case the address, because it was not clear what it should be, was tested with the following configurations:

172.21.23.23 - IP of BD

172.21.23.20 - IP of node 1

172.21.23.24 - data_collector IP

172.21.23.22 - virtual IP of the cluster

data_collertor_.oaxbl.local - address given by the Milestone Server Configurator

The Milestone Server Configurator provides this configuration:

In this way the js is being integrated to obtain the video.

However, when entering the function, it gives us this error.

imageimageSimilarly, when running a test from PowerShell the result is as follows:

One doubt, do we need any other configuration in the mobile server, to achieve the connection?

I suspect you need this.. https://supportcommunity.milestonesys.com/KBRedir?art=000032983&lang=en_US