Pelco cameras are freezing the live videos in smart and management client. But working in web browser view with out any delay.We have installed XCORP -2017 R3.can anyone please help ?

Arasu GT

Bahwan IT LLC

arasu.g@bahwanit.com

+968 9561 3299

  • We have installed XCORP -2017 r3 in our client place and configured Pelco EXP1230 cameras with driver ONVIF conformant.

  • Most of the cameras are freezing after 5 min for 2 to 5 seconds and automatically restoring immediately, also we have found that the recordings are not available during this freezing issues, though we have configured continuous recording for 24Hrs.

  • · We have done the followings,

  • · Device pack installed and tested

  • · Camera codec changed from MPEG4 to H264

  • · Resolution has been changed from 1080*980 to 1080*720

  • · Camera profile has been changed default, high and med from Milestone management client

  • · Bit rate has been increased and reduced

  • · Cameras are continuously pinging from Recording and management without any time loss and also working any issues in web browser.

  • Most of the settings were changed and checked the status but still we are facing the same issues.

  • There is no lag/delay while viewing from web browser only facing the issues in Smart client and Management client view, videos are stopping in same time in both the places.

  • We will share the videos if required

  • can anyone help pls ?

More answers

As this is not related to software development with the MIP SDK, which is the focus of this forum, please ask again in the support community, you should get better help from the partners using the support community.

https://supportcommunity.milestonesys.com