Problem retrieving edge recording video

MIP
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1

We are integrating our camera to Milestone and at some point, Milestone stops retrieving the video from the camera.

We are integrating our camera by using ONVIF and we implement ONVIF Profile S,T,G.

I attached a network capture showing the conversation between XProtect and our camera.

The camera is added correctly in XProtect and I can manage the camera from the config tool.

When XProtect starts the edge recording retrieval process, we are returning the information about the clip list following the GetRecordingSearchResults and XProtect never ask for the GetReplayUri.

If I follow the workflow, this is the next call that should be sent by XProtect.

Could you help us by verifying what could be missing?

Thanks

2

Hi Sylvain Duguay,

What I see from the logs is that recording we are looking for is outside of device’s range of recordings. This means that the device has recordings for the period from 2021-06-30T18:21:20.838 to 2021-09-07T18:39:48.296 UTC time and the recording we are looking for is from 2021-10-15T16:06. Before trying to retrieve recording make sure the camera has recordings from the period of time you want to retrieve. It’s also very important that the time on recording server and the camera are synchronized.

3

Hi Kalin,

Does that mean that we cannot retrieve video that is already recorded on the device? Or only video recorded after the add unit could be retrieved?

Thanks,

Sylvain

4

Hi Sylvain,

You can retrieve only video that is recorded after adding the device. But in your case you are trying to retrieve video after adding the camera but the video recorded on camera is much older.