Problem with Player in exported video on Windows 10

Hy, I wrote an application that executes an exportation of audio viedeo (Export video example).

When I run the Player always on windows 10 PC and all is ok.

In two pc, instead, always with Windows 10 the Player doesn’t work. I can see the timeline but the video is not available.

Could it possibly be due to the updates of the operating system?

FYI – this is a link for Milestone products system requirements https://www.milestonesys.com/support/tools-and-references/system-requirements/

If you have the same issue with exported video from Smart Client, then it could be a general issue. If so, please ask again in the support community, you should get better help from the partners using the support community.

https://supportcommunity.milestonesys.com