ProvideCurrentStateResponse: NoLicense Event with unknown Items

The ProvideCurrentStateResponseHandler sends the NoLicense event a couple thousand times on a large system. When I do a VideoOS.Platform.Configuration.Instance.GetItem(fqid); with the FQID returned from the message, it returns back NULL so I can’t event get the item name of the element that has NoLicense.

Is this a bug? We are running on Corporate 2019R3

14:36:54 14/02/2022 RequestAllItemStates Requesting all item states…

14:36:54 14/02/2022 StartConfigRefresh Verified a total of 4 recording server with 135 hardwares and 785 cameras in 130615 ms.

14:36:54 14/02/2022 b__0 Handling 2005 provided states…

14:36:54 14/02/2022 b__0 Communication Stopped Camera NONAME (d6ec3e5a-03ad-4922-af1d-1e8c1e73eebf) to Communication Stopped at 14/02/2022 14:36:54

14:36:54 14/02/2022 HandleNewEvent Not Responding from TVNP Channel 43 (Encoder N°2, Ch.19) (Kind = Camera)

14:36:54 14/02/2022 b__0 Communication Stopped Camera NONAME (15d1fb98-3333-48c0-ab2c-66cd99014e5e) to Communication Stopped at 14/02/2022 14:36:54

14:36:54 14/02/2022 b__0 Communication Stopped Camera NONAME (5922d479-92b1-4255-9837-ac4bdf41d323) to Communication Stopped at 14/02/2022 14:36:54

14:36:54 14/02/2022 b__0 Communication Stopped Camera NONAME (d9d0cedf-4cc1-499e-b8ca-3c090f03a42e) to Communication Stopped at 14/02/2022 14:36:54

14:36:54 14/02/2022 b__0 NoLicense Microphone NONAME (0bea9810-ef9a-43bb-bb00-7396c0002b1f) to NoLicense at 14/02/2022 14:36:54

14:36:54 14/02/2022 b__0 NoLicense Microphone NONAME (0ea713a5-63fe-412b-b74c-30b1f3a751ac) to NoLicense at 14/02/2022 14:36:54

14:36:54 14/02/2022 b__0 NoLicense Microphone NONAME (0ebfb7e0-7077-417f-a07f-c5dda44e59df) to NoLicense at 14/02/2022 14:36:54

14:36:54 14/02/2022 b__0 NoLicense Microphone NONAME (14d26a60-befa-4e3a-92ef-9f15e4691ef6) to NoLicense at 14/02/2022 14:36:54

It seems like a big installation, and an issue tied to that installation rather than a general issue, so can you please create a new support case via MyMilestone? It would be also great if you could add Diagnostic tool log on the case. Gather logs and the db.

https://developer.milestonesys.com/s/article/using-the-Milestone-Diagnostics-Tool