Ptz command in component SDK is blocking

MIP
, , ,
1

When we tried to send the PTZ command to the camera, the call is getting blocked randomly. After that, the stop commands are failing as well.

double pan = 0.0, tilt = 0.0, zoom = 0.0, panSpeed = 0.5, tiltSpeed = 0.5, zoomSpeed = 0.5;

    switch (action)

    {

      case "Z+":

        zoom = 1.0;

        break;

      case "Z-":

        zoom = -1.0;

        break;

      case "R":

        pan = 1.0;

        break;

      case "L":

        pan = -1.0;

        break;

      case "U":

        tilt = -1.0;

        break;

      case "D":

        tilt = 1.0;

        break;

      case "STOP":

        zoom = 0.0;

        pan = 0.0;

        tilt = 0.0;

        break;

    }

PTZMoveStartCommandData2 data = new PTZMoveStartCommandData2()

      {

        Pan = pan,

        Tilt = tilt,

        Zoom = zoom,

        PanSpeed = panSpeed,

        TiltSpeed = tiltSpeed,

        ZoomSpeed = zoomSpeed

      };

EnvironmentManager.Instance.SendMessage(

    new Message(MessageId.Control.PTZMoveStartCommand, data), \_camera.FQID);

What has to do to make it work properly? Any way to debug why it hangs?

2

Can you please test if unmodified PTZ and Presets sample works properly?

https://doc.developer.milestonesys.com/html/index.html?base=samples/componentsamples/ptzandpresets/readme.html&tree=tree_2.html