Dear Team,
For one of the sites, we are observing a delay i.e the time taken from login to streaming of cameras is approx. 2 mins from the Milestone Native Application. Due to this our PSIM application is failing to stream the cameras during the 1st drag of the cameras. Once this initial 2 mins delay is covered, then the second drag of camera streams successfully.
Kindly suggest further on this
Site VMS version: Milestone 2024R2
Native Application version: XProtect Smart Client 2024 R2
The login process exchanges information with the XProtect VMS, including details about available devices, cameras, and system configuration. As a result, login time is typically influenced by the size and complexity of the VMS. A system with many cameras and devices will generally take longer to log in than a smaller installation.
Applications built with the MIP SDK will generally experience login times similar to those of the Smart Client, since both need to retrieve comparable information from the VMS during authentication and initialization.
If you need assistance investigating or optimizing login performance, please create a technical support case through the Milestone Support Portal:
https://support.milestonesys.com/
This forum is focused on software development using the MIP SDK and XProtect integrations. Since your question relates to system performance and deployment characteristics rather than SDK development, the support team is better equipped to assist with this request.