'Recorder offline' from CommunicationMIPException

MIP
, ,
1

We are having this message exporting bookmarks at a customer’s site.

v21.1.0 installed from nuget.

2022-Apr-07 09:40:17,267 [75][StartExporting] ERROR -

VideoOS.Platform.CommunicationMIPException: Recorder offline -

at VideoOS.Platform.SDK.Export.DBExporterXpco.StartExport(DateTime start, DateTime end)

at VideoOS.Platform.Data.DBExporter.StartExport(DateTime start, DateTime end)

at StorageQuest.Rook.RookService.Milestone.VideoExporter.StartExporting(Guid id, String fileName, DateTime utcTimeBegin, DateTime utcTimeEnd, List`1 audioSources, String destination, Boolean isSequence) in [C:\Users\dev\source\repos\rook2021-03-30\Service\Milestone\VideoExporter.cs](file:C:/Users/dev/source/repos/rook2021-03-30/Service/Milestone/VideoExporter.cs):line 319

2

We attempted to make a regular SC export from the cameras which seems to be associated with errors in our plugin’s logs.

Can you confirm that this is more of a regular Milestone support issue and not something that my own company can fix?

2022-04-07 14_01_21-Window
2022-04-07 14_01_21-Window707×480 58.4 KB

3

Does the regular SC export and your plugin doing export result in the same error?

If yes, then I think you can assume there is a general issue that needs to be solved before you can expect your plugin to work.

From your description I have only a very vague idea what you plugin does, I have even doubt if you have a plugin. Maybe you could explain the background story, describe your plugin or integration, what you have done to troubleshoot and what you have observed.

4

Hi Bo,

we did not go as far at attempting to export from the SC as the look of the search results seemed to indicate some kind of issue(see above SC screenshot).

Our plugin is for automatic archiving/exporting.

screenshot from inside the try/catch:

2022-04-08 10_50_01-WindowGoing to see if the customer is available to work on testing with export from the SC today.

5

We look forward to hearing the Smart Client results from you.