RecorderStatusService2 (Method getDeviceStatus) doesn't give a response

MIP
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1

We are developing a java client using JAX-WS to connect to xProtect Corporate 2018 R1 (12.1a) via Protocol Integration.

We are experiencing problems with RecorderStatusService2 when we call the method “GetCurrentDeviceStatus” to get Cameras status. It was working but after our client updates something on Milestone Server, this method started to get an empty response. I mean, we can connect with the service but this method is responding an empty response.

Is there any location inside Milestone software where we can see if theses SOAP services are working as expected or restart them? Because we cannot find the cause of this issue.

Thanks in advance.

2

To restart this SOAP service you would have to restart the recording server service. If this SOAP service is malfunctioning the status of cameras in general will be faulty in Management Client ao.

Maybe you can see some details on the error if you do a network communication (Wireshark) trace. If it does not lead you to a solution try to share the trace and let us see if we see something.