We have added the same camera to two recording servers, and when we check the camera settings, both show different lists of settings, even though the driver and firmware versions are the same. Images of the same are attached.
If you look at the settings using the Management Client, do you see the same differences?
Are the recording servers same version? Are they using the same version of the device pack?
Yes, we see the same difference.
Recording Server and Device pack are the same.
In the first 2 images there is a difference, the camera on the right has a “Fisheye Lens” item that the other does not have.
Frediano
You are right, we observed that too. But it is the same camera that is added to different recording servers. How can the settings change?
One idea that might change things, have one of the cameras not been added directly but added as part of Replace Hardware? In general if there are any historical difference it might hold a clue for us. Can you think of anything?
Do you know if the device pack on the two was also the same at the time of first adding the camera?
It could be due to the drivers, are you sure they are the same?
Frediano
The drivers are the same. Please verify from the attached images above.
As you see the same in the Management Client this is a question suited for the Milestone Support Community.
If you run the Replace Hardware Wizard in the Management Client on both devices—replacing each hardware device with itself—their configurations should align. The underlying theory is that a communication glitch occurred when one of the devices was initially added.
If you can identify which hardware/camera representation is incorrect, you may only need to perform the replacement on that one.
Why this matters:
Hardware discovery involves the driver querying the camera for its capabilities. This process happens only when the camera is added or replaced. If that initial query failed, the camera may have been added without its capabilities being fully recognized, resulting in a different set of configuration options as the visible symptom.