Our camera server is working well for existing installations of xProtect Client 2017 r3 (Windows 10) but if I install the client on any new PC it is unable to connect to the server “Failed to connect. Check the server address.”
This is even though I am using the exact same settings in the clients that work. I’ve even put the new PC on the same ethernet cable and IP address to rule out any routing issues.
I’ve followed all the “troubleshooting” in https://developer.milestonesys.com/s/article/Unable-to-log-in-to-XProtect-Smart-Client-or-XProtect-Remote-Client and none of the 8 “Tips” are incorrect or helpful.
Additionally I have shutdown the firewall on both the server and client at the same time but that didn’t help either.
I have tried using the IP address and the name (192.168.4.201, cameraserver01, etc) but all are the same as expected as they all resolve to the same IP.
I’ve tried basic users and windows users. All that work on my PC but not on the new pc’s.
Finally, I installed all the cumulative patches for the server and client. After completion it is still the same.
Can you suggest what it could be?