SLCs disappearing in customer portal

MIP
1

Hi there,

I’ve registered my new SLC multiple times within both the new customer portal and the old portal, and every time it registers, appears for a while and functions, then the next day it has disappeared. License chat says they see it on my account. Why can’t I see it in the customer portal?

2

Hi Josh,

please open a support ticket so that we can look into your particular setup and we can take it from there. I do not believe that handling license information in the support forum is the way to go.

Thanks in advance!