Smart Client failed to connect

MIP
, ,
1

well this issue occurs sometimes. and this is the log of Management server(Which i didn’t understand a lot) and then i check the Task Manager and i found the RAM usage is 96% but i still not sure if this is the main issue.:

2024-12-15 13:15:06.766+03:00 [ 97] ERROR - Error sending events with exception: HTTP Response:

VideoOS.EventServer.Events.RestApi.Client.ApiException: The HTTP status code of the response was not expected (503).

Status: 503

Response:

at VideoOS.EventServer.Events.RestApi.Client.Client.<Events_PostBulkAsync>d__17.MoveNext()

-– End of stack trace from previous location where exception was thrown —

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at VideoOS.Server.MIP.EventServerCommunicationManager.<>c__DisplayClass20_0.<b__2>d.MoveNext()

-– End of stack trace from previous location where exception was thrown —

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at VideoOS.EventServer.Communication.Rest.Client.ClientWithBearerTokenBase.d__9`2.MoveNext()

-– End of stack trace from previous location where exception was thrown —

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at VideoOS.EventServer.Communication.EventsRestApiClient.ClientWithBearerToken.d__0`1.MoveNext()

-– End of stack trace from previous location where exception was thrown —

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at VideoOS.Server.MIP.EventServerCommunicationManager.d__20.MoveNext()

2024-12-15 13:15:15.826+03:00 [ 394] ERROR - Error sending events with exception: HTTP Response:

VideoOS.EventServer.Events.RestApi.Client.ApiException: The HTTP status code of the response was not expected (503).

Status: 503

Response:

at VideoOS.EventServer.Events.RestApi.Client.Client.<Events_PostBulkAsync>d__17.MoveNext()

-– End of stack trace from previous location where exception was thrown —

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at VideoOS.Server.MIP.EventServerCommunicationManager.<>c__DisplayClass20_0.<b__2>d.MoveNext()

-– End of stack trace from previous location where exception was thrown —

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at VideoOS.EventServer.Communication.Rest.Client.ClientWithBearerTokenBase.d__9`2.MoveNext()

-– End of stack trace from previous location where exception was thrown —

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at VideoOS.EventServer.Communication.EventsRestApiClient.ClientWithBearerToken.d__0`1.MoveNext()

-– End of stack trace from previous location where exception was thrown —

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at VideoOS.Server.MIP.EventServerCommunicationManager.d__20.MoveNext()

2

Are you using SDK or a plugin or something? If not, as this question sounds to me that it is not related to software development with the MIP SDK, which is the focus of this forum, please ask again in the support community, you should get better help from the partners using the support community.

https://supportcommunity.milestonesys.com

3

well we are using Milestone XPortect 2024 R1 and this is Managment Client logs

4

I am in doubt if you developed an integration that causes this issue.

If not, please ask the support community.

If you did develop an integration that causes this issue please describe what you developed.