Smart Client Player Issue

I am new to milestone and when trying to open exported video with smart client player. Smart Client player is not opening up and is not giving an error as well. OS is win 10 and tried this on a couple PC but no luck. Any known issue with Win10 OS or a known fix? Thank you.

As this is not related to software development with the MIP SDK, which is the focus of this forum, please ask again in the support community, you should get better help from the partners using the support community.

https://supportcommunity.milestonesys.com