startExport says "recording server is offline" but not on all machines

MIP
, , , ,
1

Hello,

I’ve built a .Net C# console application to export some videos.

When I launch the exe on the Milestone server, everything works well, my export is created.

But when I launch the exe from my local computer, the connection to server is fine, it retrieve the cameras I need, but in the “startExport” command, it says “the recording server is offline”

I don’t understand because the recording server is online (and working because of the sucess when i’m directly on the milestone server)

I suspect something likes “port” or network, but I didn’t find information on this error.

Maybe someone here would be able to help me :slight_smile:

Thanks,

Jeremy

2

Please check if you can see image via Smart Client from your computer. We would like to clarify if you get the same error when you use Smart Client, not your application.

Also, can you export from Smart Client?

3

Hello,

thanks for the answer. I was able to export from smart client.

It was in fact a network component causing this to fail from my local computer.

thanks for the help

4

I faced this problem too.

Solved after editing etc/hosts file.

example

182.17.132.76 WIN-HJ9A02HPSYQ