I tried to run the TCPVideoViewer example which is in Protocol Samples, but after selecting the camera and pressing the live button, no image is displayed and Recording Server is stopped. What could be the cause of this error? Actually, we want to get live images with Protocol Integration by using Python language. However we could not find any document related to it.
I tested TCPVideoViewer sample and it worked fine when I selected a camera and clicked Live button.
Which version and edition of XProtect are you using? Are you using the latest SDK? Can you see errors while you are running the sample?
Also, could you please verify that Recording Server actually stops when you use the sample?
If so, please check the Recording Server log files or the Event Viewer(Windows application) and see if you can find any details about what happens?
Which version and edition of XProtect are you using?
Essential+ 2020 R2
Are you using the latest SDK?
I am using MIP SDK 2020 R2
Can you see errors while you are running the sample?
I can’t. Just it is changing text on gui from live to stopped.
If so, please check the Recording Server log files or the Event Viewer(Windows application) and see if you can find any details about what happens?
Here are the event server logs
2020-06-29 5:01:41 PM UTC+03:00 Error StatusSessionRecorder Error communicating with: desktop-uh6q3v8:7563 with message: No connection could be made because the target machine actively refused it 192.168.1.6:7563
Exception details:
System.Net.WebException: Unable to connect to the remote server —> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 192.168.1.6:7563
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
— End of inner exception stack trace —
at VideoOS.Event.Server.Communication.Corporate.RecorderStatusService2Central.CheckTokenRefreshOrRethrowException(Exception e)
at VideoOS.Event.Server.Communication.Corporate.RecorderStatusService2Central.StartStatusSession()
at VideoOS.Event.Server.Communication.Corporate.StatusSessionRecorder.Run()
Can you please send us the Recording server log?
I ran the program at 01.07.2020 16:24.
Here is the Recording Server Logs.
Thank you for the log files, unfortunately we could not find any errors there. So can you please send us Event Viewer(Windows application) logs for further investigation?
I’m sorry for the late reply.
Here is the 01.07.2020 16:24 dated Event Viewer logs.
Thank you, Milestone Development will start an investigation. I will get back to you when I receive a news.
Just to establish a base line. If you run the Smart Client in the same PC using the same user, does it work?