Unable to configure Hanwha Box camera

Hello,

I am having an issue when configuring the Hanwha XNB-8000 cameras, as follows:

  • I imported the cameras, it starts recording at mjpeg @ 1 FPS. The issue is when I am trying to change anything in the camera settings (FPS, Resolution, etc) or I try to change to stream 2, 3, 4, 5, 6, 7 or 8 for recording/viewing, I lose connection to the camera, what could be the issue.
  • I also deleted some cameras, when trying to readd, Milestone shows incorrect password, while the password is not changed.
  • The version is Milestone Xprotect Express+ with all needed camera licenses.

As this is not related to software development with the MIP SDK, which is the focus of this forum, please ask again in the support community, you should get better help from the partners using the support community.

https://supportcommunity.milestonesys.com