Unable to log in Smart Client 2020 R3

MIP
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1

Hi,

I just migrate XProtect VMS 2020 R1 to 2020 R3. I want to trace my pluggings in the Smart Client, but I can’t.

In 2020 R1, no problem.

In 2020 R3, I modify the client.exe.config to trace, but nothing appears in the directory, the file MIPLog.txt isn’t created.

Any idea ?

LEGER Laurent

2

Can you please read this article and check if the log there?

https://developer.milestonesys.com/s/article/debugging-techniques-for-Smart-Client-plugins

Please see “Logging in the Smart Client plug-in” section.

3

I try to log with Smart Client 2020 R1 on a PC : it’s ok.

On the same PC, I desinstall Smart Client 2020 R1, then install Smart Client 2020 R3 and configure the config file exactly as in 2020 R1 : it doesn’t work.

I don’t understand what’s happen.

4

This turns out to be a new feature introduce in Smart Client 2020R3!

The control of logging has been moved from the config file to an actual setting in the Smart Client.

Please see - https://doc.milestonesys.com/2020R3/en-US/standard_features/sf_sc/sf_common/sc_settingswindowexplain.htm?cshid=14#SC_AdvancedSettings(639).htm