Upgraded to Enterprise 2016 R2, now get "The server has lost connection to the camera"

MIP
1

the client is unable to connect to the camera.

The server is pulling the video, but the directory on the server creates a .PQZ file up to about 16384 K and the file disappers

2

Brian,

I believe you are fooled by seeing video in the Management Application. This comes in via a different stream than the one used by the Recording Server service. To see the true camera status, double-click on the Recording Server tray icon - this will bring up the camera status window where all cams must be green.

To make the Recording Server get video, pls try to check/change camera settings, e.g. toggle from “H.264” to “JPEG” etc. Also, make sure that the camera is time-synced with the recorder. When using NTP, make sure the camera can resolve the host name of the NTP server an has access to it.

If you don’t succeed, try the Milestone Knowledge Base. If nothing yields, have your Milestone Partner contact Milestone Technical Support.

Rgds,

Torsten

3

Problem resolved.

The upgrade changed my camera settings to RTP\RDP.

Changed it to RTP\RTSP\TCP.

Thanks Torsten, put me on the right track