hi team,
We have an integration with the SDK and we’re trying to export a video using MKVExporter from the SDK (using the ExportSample sample available in the MIP SDK github examples). However, for a few cameras, the video start time in the export is a few minutes later than the start time specified in the SDK Call.
Is there some SDK setting to get the exact timeframe video? Or maybe get the export from a time earlier than the queried time?
Thanks
The export can only export the recorded video, so one explanation is that if you are exporting a camera which isn’t recorded always then there could be a pause in the recording at the start time you specify.
If there is a pause in the recording you will be able to see it with the Smart Client in playback mode, in this way you can investigate whether there is recorded video for the time frame you are exporting.
You could as a test setup a recording rule on the camera that it should record always, per default the rule is to record the camera when there is motion detected.
Thank you @Bo Ellegård Andersen (Milestone Systems) , this helps. Appreciate the help.